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Trigger event
Choose a trigger event
Choose a trigger
A trigger is the event that starts your Zap—like a "Comment Deleted" from OnRamp.
Add your action
An action happens after the trigger—such as "Delete User" in Zendesk.
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Supported triggers and actions
Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.
triggers, actions, or triggers and actionsTriggers & Actions
Comment Deleted
Triggers when a comment is deleted.
Trigger\ \ This is the start of your Zap\ \ Instant\ \ This event starts a Zap instantly.\ \ Try It
Comment Created
Triggers when a new comment is created.
Trigger\ \ This is the start of your Zap\ \ Instant\ \ This event starts a Zap instantly.\ \ Try It
Comment Edited
Triggers when a comment is edited.
Trigger\ \ This is the start of your Zap\ \ Instant\ \ This event starts a Zap instantly.\ \ Try It
Customer Invited to Project
Triggers when a Customer is invited to a Project.
Trigger\ \ This is the start of your Zap\ \ Instant\ \ This event starts a Zap instantly.\ \ Try It
Module Deleted
Triggers when a project module is deleted.
Trigger\ \ This is the start of your Zap\ \ Instant\ \ This event starts a Zap instantly.\ \ Try It
Project Archived
Triggers when a project is archived.
Trigger\ \ This is the start of your Zap\ \ Instant\ \ This event starts a Zap instantly.\ \ Try It
Project Note Created
Triggers when a project note is created.
Trigger\ \ This is the start of your Zap\ \ Instant\ \ This event starts a Zap instantly.\ \ Try It
Project Note Updated
Triggers when a project note is updated.
Trigger\ \ This is the start of your Zap\ \ Instant\ \ This event starts a Zap instantly.\ \ Try It
Subtask Created
Triggers when a subtask is created.
Trigger\ \ This is the start of your Zap\ \ Instant\ \ This event starts a Zap instantly.\ \ Try It
Subtask Updated
Triggers when a subtask is updated.
Trigger\ \ This is the start of your Zap\ \ Instant\ \ This event starts a Zap instantly.\ \ Try It
Task Created
Triggers when a new task is created.
Trigger\ \ This is the start of your Zap\ \ Instant\ \ This event starts a Zap instantly.\ \ Try It
Task Updated
Triggers when a project task is updated.
Trigger\ \ This is the start of your Zap\ \ Instant\ \ This event starts a Zap instantly.\ \ Try It
Add Tag to Customer
Adds a tag to a customer.
Customer ID Required
Tag ID Required
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Add Tag to Task
Adds a tag to a task.
Task ID Required
Tag ID Required
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Bulk Update Data Field Values
Bulk updates up to 100 data field values in one request.
Data Field Value UUID Required
Value Required
Dry Run
Create Option If Missing
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Create Customer Note
Creates a new note for a customer.
Customer ID Required
Note Title Required
Note Content
Tag UUIDs
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Create Tag
Creates a new tag.
Tag Name Required
Color
Description
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Delete Customer Note
Deletes a customer note. This action is irreversible.
Customer ID Required
Note ID Required
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Mark a Task as Complete
Marks a specific task as complete.
- Task ID Required
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Update Customer by ID
Updates a Customer by ID.
Customer ID Required
Customer Name
Email Address
Physical Address
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Update Data Field Value
Updates a data field value in the system.
Data Field Value UUID Required
Data Field Value Required
Create Option If Missing
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Update a Task
Update a specific Task by its ID
Task ID Required
Task Name
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Remove Tag From Customer
Removes a tag from a customer.
Customer ID Required
Tag ID Required
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Remove Tag From Task
Removes a tag from a task.
Task ID Required
Tag ID Required
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Update Customer Note
Updates an existing customer note.
Customer ID Required
Note ID Required
Note Title
Note Content
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Update Tag
Updates an existing tag.
Tag ID Required
Tag Name
Color
Description
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Find Customer by ID
Finds a Customer by ID or UUID.
- Customer ID Required
Action
This is an event a Zap performs.
Search
Find existing data in your app
Find Customer Note by ID
Finds a specific customer note by ID or UUID.
Customer ID Required
Note ID Required
Action
This is an event a Zap performs.
Search
Find existing data in your app
Find Data Field by UUID
Finds a Data Field by UUID.
- Data Field UUID Required
Action
This is an event a Zap performs.
Search
Find existing data in your app
Find Data Field Value by UUID
Finds a Data Field Value by UUID.
- Data Field Value UUID Required
Action
This is an event a Zap performs.
Search
Find existing data in your app
Find Module
Finds a Module in the system.
Module Name
Project Name
Maximum Completed Percentage
Minimum Completed Percentage
Project ID
Project UUID
Action
This is an event a Zap performs.
Search
Find existing data in your app
Find Playbooks
Finds playbooks in the system.
Playbook Name
Is Archived
Action
This is an event a Zap performs.
Search
Find existing data in your app
Find Projects
Finds projects in the system.
Project Name
Owner ID
Owner Email
Customer Account ID
Tag ID
Status ID
External ID
Has Data Field UUID
Data Field Value
Owner UUID
Customer Account UUID
Tag UUID
Action
This is an event a Zap performs.
Search
Find existing data in your app
Find Project by ID
Finds a Project by ID or UUID.
- Project ID Required
Action
This is an event a Zap performs.
Search
Find existing data in your app
Find Statuses
Finds statuses in the system.
- Status Name
Action
This is an event a Zap performs.
Search
Find existing data in your app
Find Tag by ID
Finds a Tag by ID or UUID.
- Tag ID Required
Action
This is an event a Zap performs.
Search
Find existing data in your app
Find Task
Finds a Task in the system.
Task Name
Is Overdue
Assigned User Email
Project ID
Action
This is an event a Zap performs.
Search
Find existing data in your app
Find User
Finds a User in the system.
First Name
Last Name
Email Address
Is Customer User
Tag ID
Action
This is an event a Zap performs.
Search
Find existing data in your app
Get User Roles
Get Available User Roles
- Role Name
Action
This is an event a Zap performs.
Search
Find existing data in your app
Find or Create Customer
Finds a customer by name, or creates one if it does not exist.
Name Required
Email Address Required
Tag ID
Tag UUID
Mailing Address Required
Action
This is an event a Zap performs.
Search or write
Find existing data in your app, or create a new record if no data is found
New Group
Triggers when a new group is created.
New Ticket in View
Triggers when a new ticket is added to a view.
- View Required
Tag Added to User
Triggers when a one or more tags are added to a user.
- Tags
Trigger\ \ This is the start of your Zap\ \ Instant\ \ This event starts a Zap instantly.\ \ Try It
New Suspended Ticket
Triggers when a new suspended ticket is created in Zendesk. Note: Suspended tickets are automatically deleted after 14 days.
- Who can view suspended tickets
Updated Ticket
Triggers when an existing ticket is updated.
- Organization
New User
Triggers when a new user is created.
Delete User
Deletes the user and associated records from the account.
User Required
user_delete_copy
Permanent Deletion
user_delete_test_copy
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Remove Tag(s) from Ticket
Remove one or more tags from an existing ticket.
Ticket Required
Tags Required
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Attach File to Ticket
Attach a file to an existing ticket.
Ticket Required
Comment Required
Comment format
Should the comment be public?
File Required
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Add Tag(s) to Ticket
Add one or more tags to an existing ticket.
Ticket Required
Tags Required
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Update Ticket
Update an existing ticket status or add comments.
Ticket Required
Subject
Assignee
Group
New status
New Comment to add to the Ticket
New Comment format
Should the new Comment be public?
Tags
Additional Tags
Remove Tags
Type
Priority
Submitter
Brand
External ID
Requester
Sharing Agreements
Ticket form
Collaborators
Collaborator Emails
Email CC
Attachment
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Create User
Create a new user.
Name Required
Email
Details
Notes
Phone
Tags
Role
Organization
External_id
Verified
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Find an Agent
Finds an existing agent.
- Query Required
Action
This is an event a Zap performs.
Search
Find existing data in your app
Find Tickets
Finds existing tickets. Returns multiple results as individual items.
Info
Type
Action
This is an event a Zap performs.
Search
Find existing data in your app
Find Latest Comment
Finds the latest comment on a ticket.
- Ticket_id Required
Action
This is an event a Zap performs.
Search
Find existing data in your app
Find a User
Finds an existing user.
- Query Required
Action
This is an event a Zap performs.
Search
Find existing data in your app
Find or Create User
Finds a user, or creates one if none are found.
Query Required
Name Required
Email
Details
Notes
Phone
Tags
Role
Organization
External_id
Verified
Action
This is an event a Zap performs.
Search or write
Find existing data in your app, or create a new record if no data is found
Comment Mention
Comment when a mention is included in a comment.
Trigger\ \ This is the start of your Zap\ \ Instant\ \ This event starts a Zap instantly.\ \ Try It
Comment Reply
Triggers when a user replies to a comment.
Trigger\ \ This is the start of your Zap\ \ Instant\ \ This event starts a Zap instantly.\ \ Try It
Project Created
Triggers when a new project is created.
Trigger\ \ This is the start of your Zap\ \ Instant\ \ This event starts a Zap instantly.\ \ Try It
Module Created
Triggers when a new project module is created.
Trigger\ \ This is the start of your Zap\ \ Instant\ \ This event starts a Zap instantly.\ \ Try It
Module Updated
Triggers when a project module is updated.
Trigger\ \ This is the start of your Zap\ \ Instant\ \ This event starts a Zap instantly.\ \ Try It
Project Completed
Triggers when a project is completed.
Trigger\ \ This is the start of your Zap\ \ Instant\ \ This event starts a Zap instantly.\ \ Try It
Project Note Deleted
Triggers when a project note is deleted.
Trigger\ \ This is the start of your Zap\ \ Instant\ \ This event starts a Zap instantly.\ \ Try It
Subtask Completed
Triggers when a subtask is completed.
Trigger\ \ This is the start of your Zap\ \ Instant\ \ This event starts a Zap instantly.\ \ Try It
Subtask Deleted
Triggers when a subtask is deleted.
Trigger\ \ This is the start of your Zap\ \ Instant\ \ This event starts a Zap instantly.\ \ Try It
Task Completed
Triggers when a task is marked as completed.
Trigger\ \ This is the start of your Zap\ \ Instant\ \ This event starts a Zap instantly.\ \ Try It
Task Deleted
Triggers when a task is removed from a project.
Trigger\ \ This is the start of your Zap\ \ Instant\ \ This event starts a Zap instantly.\ \ Try It
Project Updated
Triggers when a Project's details are updated.
Trigger\ \ This is the start of your Zap\ \ Instant\ \ This event starts a Zap instantly.\ \ Try It
Add Tag to Project
Adds a tag to a project.
Project ID Required
Tag ID Required
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Add Tag to User
Adds a tag to a user.
User ID Required
Tag ID Required
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Create Customer
Creates a new customer.
Name Required
Email Address Required
Mailing Address Required
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Create Project
Creates a new project with full configuration including playbook, users, task roles, and invite options.
Project Name Required
Playbook UUID
Customer Account
Start Date Required
Project Owner Required
Internal Users
Customer Users
Task Role 1 UUID
Task Role 1 Users
Task Role 2 UUID
Task Role 2 Users
Task Role 3 UUID
Task Role 3 Users
Task Role 4 UUID
Task Role 4 Users
Task Role 5 UUID
Task Role 5 Users
Send Invite Email to Internal Users
Send Invite Email to Customer Users
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Create Task
Creates a task in the system.
Module UUID Required
Task Name Required
Task Description
Task Start Date
Task Due Date
Task Type Required
Task Assignee
Task Assignee Restrictions
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Delete Tag
Deletes a tag. This action is irreversible.
- Tag ID Required
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Create a User
Create a new OnRamp User.
First Name Required
Last Name Required
Email Address Required
User Role Required
Phone Number
Job Title
Job Description
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Update Data Field
Updates a data field in the system.
Data Field UUID Required
Data Field Name
Data Field Description
Data Field Default Value
Data Field Is Required
Data Field Is Apply On Creation
Data Field Is Archived
Currency
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Update Module by ID
Updates a specific Module.
Module ID Required
Module Name
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Update a User by ID
Updates a specific user by ID.
User ID Required
First Name
Last Name
Email Address
Phone Number
Is Active
User Role
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Remove Tag From Project
Removes a tag from a project.
Project ID Required
Tag ID Required
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Remove Tag From User
Removes a tag from a user.
User ID Required
Tag ID Required
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Update Project by ID
Updates a Project by ID.
Project ID Required
Project Name
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Find Customer
Finds a Customer in the system.
Customer Name Required
Primary Email
Tag ID
Tag UUID
Action
This is an event a Zap performs.
Search
Find existing data in your app
Find Customer Notes
Lists all notes for a customer.
- Customer ID Required
Action
This is an event a Zap performs.
Search
Find existing data in your app
Find Data Fields
Finds data fields in the system.
Data Field Name
Is Archived
Is Required
Object Type Code
Data Field Type
Apply On Creation
Action
This is an event a Zap performs.
Search
Find existing data in your app
Find Data Field Values
Finds data field values for a data field.
- Data Field UUID Required
Action
This is an event a Zap performs.
Search
Find existing data in your app
Find Events
Finds events in the system.
- Event Name
Action
This is an event a Zap performs.
Search
Find existing data in your app
Find Module by ID
Finds a Module by ID or UUID.
- Module ID Required
Action
This is an event a Zap performs.
Search
Find existing data in your app
Find Playbook by UUID
Finds a Playbook by UUID.
- Playbook UUID Required
Action
This is an event a Zap performs.
Search
Find existing data in your app
Find Project
Finds a Project in the system.
Project Name
Project Owner Email Address
Action
This is an event a Zap performs.
Search
Find existing data in your app
Find Project Members
Finds the members of a project.
- Project UUID Required
Action
This is an event a Zap performs.
Search
Find existing data in your app
Find Tags
Finds tags by name or color.
Tag Name
Color
Action
This is an event a Zap performs.
Search
Find existing data in your app
Find Tasks
Finds tasks in the system.
Task Name
Project ID
Is Overdue
Assigned User ID
Assigned User Email
Tag ID
Status ID
Project External ID
Has Data Field UUID
Data Field Value
Project UUID
Assigned User UUID
Tag UUID
Action
This is an event a Zap performs.
Search
Find existing data in your app
Find Task by ID
Finds a Task by ID or UUID.
- Task ID Required
Action
This is an event a Zap performs.
Search
Find existing data in your app
Find User by ID
Finds a User by ID or UUID.
- User ID Required
Action
This is an event a Zap performs.
Search
Find existing data in your app
Find Webhooks
Finds webhooks in the system.
Webhook URL
Webhook Name
Action
This is an event a Zap performs.
Search
Find existing data in your app
Find or Create Tag
Finds a tag by name and color, or creates one if it does not exist.
Tag Name Required
Color
Description
Action
This is an event a Zap performs.
Search or write
Find existing data in your app, or create a new record if no data is found
New Tag Added to Ticket
Triggers when a new tag is added to a ticket.
- Tags Required
New Ticket
Triggers when a new ticket is created. Optionally select an organization.
- Organization
New Organization
Triggers when a new organization is created.
New Action on Ticket
Triggers when there is activity (an audit) on a specific ticket. Non-admins can only watch one ticket at a time.
- Ticket (Required for non-admins)
Updated Ticket in View
Triggers when a ticket is updated in the selected view.
Important
View Required
New View
Triggers when a new view is created.
Create Organization
Create a new organization.
Name Required
Details
Notes
Tags
Domain_names
External_id
Group_id
Shared_tickets
Shared_comments
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Create Ticket
Create a new ticket.
Subject Required
Follow-up Source Ticket
Assignee
Collaborators
Collaborator Emails
Group
Requester Name
Requester Email
First Comment/Description format
First Comment/Description Required
Should the first Comment be public?
Tags
Status
Type
Priority
Submitter
Ticket form
Sharing Agreements
Brand
External ID
Email CC
Attachment
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Add Comment to Ticket
Add a Comment to an existing Ticket.
Ticket Required
Comment body
Comment format
Should the Comment be public?
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Update Organization
Update an existing organization.
Organization Required
Name
Details
Notes
Tags
Domain_names
External_id
Shared_tickets
Shared_comments
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Update User
Update an existing user.
User Required
Name
Email
Details
Notes
Phone
Tags
Role
Organization
External_id
Verified
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
API Request (Beta)
This is an advanced action which makes a raw HTTP request that includes this integration's authentication.
Stop on error Required
HTTP Method Required
URL Required
Query string parameters
Additional request headers
Body
Action
This is an event a Zap performs.
Write
Create a new record or update an existing record in your app.
Find Ticket Comments
Finds all comments on a ticket.
- Ticket_id Required
Action
This is an event a Zap performs.
Search
Find existing data in your app
Find a Group
Finds an existing group.
- Query Required
Action
This is an event a Zap performs.
Search
Find existing data in your app
Find an Organization
Finds an existing organization.
- Query Required
Action
This is an event a Zap performs.
Search
Find existing data in your app
Find or Create Organization
Finds a organization, or creates one if none are found.
Query Required
Name Required
Details
Notes
Tags
Domain_names
External_id
Group_id
Shared_tickets
Shared_comments
Action
This is an event a Zap performs.
Search or write
Find existing data in your app, or create a new record if no data is found
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About OnRamp
OnRamp is a customer onboarding and collaboration application
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About Zendesk
Zendesk is a web-based help desk support tool that makes it simple to provide great customer support.
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