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Jira Service Management

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App

Jira Service Management

Trigger event

Choose a trigger event

Choose a trigger

A trigger is the event that starts your Zap—like a "New Request" from Jira Service Management.

Add your action

An action happens after the trigger—such as "Add Tag to Customer" in OnRamp.

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Zapier seamlessly connects Jira Service Management and OnRamp, automating your workflow.

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Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

triggers, actions, or triggers and actionsTriggers & Actions

New Request

Triggers when a request is created.

Site Required
Project Required

Trigger\ \ This is the start of your Zap\ \ Polling\ \ Zapier checks for new data every 15 min on the Free plan\ \ Try It

Create Request

Create a new request.

Site Required
Project Required
Request Type Required

Action

This is an event a Zap performs.

Write

Create a new record or update an existing record in your app.

Comment Deleted

Triggers when a comment is deleted.

Trigger\ \ This is the start of your Zap\ \ Instant\ \ This event starts a Zap instantly.\ \ Try It

Comment Created

Triggers when a new comment is created.

Trigger\ \ This is the start of your Zap\ \ Instant\ \ This event starts a Zap instantly.\ \ Try It

Comment Edited

Triggers when a comment is edited.

Trigger\ \ This is the start of your Zap\ \ Instant\ \ This event starts a Zap instantly.\ \ Try It

Customer Invited to Project

Triggers when a Customer is invited to a Project.

Trigger\ \ This is the start of your Zap\ \ Instant\ \ This event starts a Zap instantly.\ \ Try It

Module Deleted

Triggers when a project module is deleted.

Trigger\ \ This is the start of your Zap\ \ Instant\ \ This event starts a Zap instantly.\ \ Try It

Project Archived

Triggers when a project is archived.

Trigger\ \ This is the start of your Zap\ \ Instant\ \ This event starts a Zap instantly.\ \ Try It

Project Note Created

Triggers when a project note is created.

Trigger\ \ This is the start of your Zap\ \ Instant\ \ This event starts a Zap instantly.\ \ Try It

Project Note Updated

Triggers when a project note is updated.

Trigger\ \ This is the start of your Zap\ \ Instant\ \ This event starts a Zap instantly.\ \ Try It

Subtask Created

Triggers when a subtask is created.

Trigger\ \ This is the start of your Zap\ \ Instant\ \ This event starts a Zap instantly.\ \ Try It

Subtask Updated

Triggers when a subtask is updated.

Trigger\ \ This is the start of your Zap\ \ Instant\ \ This event starts a Zap instantly.\ \ Try It

Task Created

Triggers when a new task is created.

Trigger\ \ This is the start of your Zap\ \ Instant\ \ This event starts a Zap instantly.\ \ Try It

Task Updated

Triggers when a project task is updated.

Trigger\ \ This is the start of your Zap\ \ Instant\ \ This event starts a Zap instantly.\ \ Try It

Add Tag to Customer

Adds a tag to a customer.

Customer ID Required
Tag ID Required

Action

This is an event a Zap performs.

Write

Create a new record or update an existing record in your app.

Add Tag to Task

Adds a tag to a task.

Task ID Required
Tag ID Required

Action

This is an event a Zap performs.

Write

Create a new record or update an existing record in your app.

Bulk Update Data Field Values

Bulk updates up to 100 data field values in one request.

Data Field Value UUID Required
Value Required
Dry Run
Create Option If Missing

Action

This is an event a Zap performs.

Write

Create a new record or update an existing record in your app.

Create Customer Note

Creates a new note for a customer.

Customer ID Required
Note Title Required
Note Content
Tag UUIDs

Action

This is an event a Zap performs.

Write

Create a new record or update an existing record in your app.

Create Tag

Creates a new tag.

Tag Name Required
Color
Description

Action

This is an event a Zap performs.

Write

Create a new record or update an existing record in your app.

Delete Customer Note

Deletes a customer note. This action is irreversible.

Customer ID Required
Note ID Required

Action

This is an event a Zap performs.

Write

Create a new record or update an existing record in your app.

Mark a Task as Complete

Marks a specific task as complete.

Task ID Required

Action

This is an event a Zap performs.

Write

Create a new record or update an existing record in your app.

Update Customer by ID

Updates a Customer by ID.

Customer ID Required
Customer Name
Email Address
Physical Address

Action

This is an event a Zap performs.

Write

Create a new record or update an existing record in your app.

Update Data Field Value

Updates a data field value in the system.

Data Field Value UUID Required
Data Field Value Required
Create Option If Missing

Action

This is an event a Zap performs.

Write

Create a new record or update an existing record in your app.

Update a Task

Update a specific Task by its ID

Task ID Required
Task Name

Action

This is an event a Zap performs.

Write

Create a new record or update an existing record in your app.

Remove Tag From Customer

Removes a tag from a customer.

Customer ID Required
Tag ID Required

Action

This is an event a Zap performs.

Write

Create a new record or update an existing record in your app.

Remove Tag From Task

Removes a tag from a task.

Task ID Required
Tag ID Required

Action

This is an event a Zap performs.

Write

Create a new record or update an existing record in your app.

Update Customer Note

Updates an existing customer note.

Customer ID Required
Note ID Required
Note Title
Note Content

Action

This is an event a Zap performs.

Write

Create a new record or update an existing record in your app.

Update Tag

Updates an existing tag.

Tag ID Required
Tag Name
Color
Description

Action

This is an event a Zap performs.

Write

Create a new record or update an existing record in your app.

Find Customer by ID

Finds a Customer by ID or UUID.

Customer ID Required

Action

This is an event a Zap performs.

Find existing data in your app

Find Customer Note by ID

Finds a specific customer note by ID or UUID.

Customer ID Required
Note ID Required

Action

This is an event a Zap performs.

Find existing data in your app

Find Data Field by UUID

Finds a Data Field by UUID.

Data Field UUID Required

Action

This is an event a Zap performs.

Find existing data in your app

Find Data Field Value by UUID

Finds a Data Field Value by UUID.

Data Field Value UUID Required

Action

This is an event a Zap performs.

Find existing data in your app

Find Module

Finds a Module in the system.

Module Name
Project Name
Maximum Completed Percentage
Minimum Completed Percentage
Project ID
Project UUID

Action

This is an event a Zap performs.

Find existing data in your app

Find Playbooks

Finds playbooks in the system.

Playbook Name
Is Archived

Action

This is an event a Zap performs.

Find existing data in your app

Find Projects

Finds projects in the system.

Project Name
Owner ID
Owner Email
Customer Account ID
Tag ID
Status ID
External ID
Has Data Field UUID
Data Field Value
Owner UUID
Customer Account UUID
Tag UUID

Action

This is an event a Zap performs.

Find existing data in your app

Find Project by ID

Finds a Project by ID or UUID.

Project ID Required

Action

This is an event a Zap performs.

Find existing data in your app

Find Statuses

Finds statuses in the system.

Status Name

Action

This is an event a Zap performs.

Find existing data in your app

Find Tag by ID

Finds a Tag by ID or UUID.

Tag ID Required

Action

This is an event a Zap performs.

Find existing data in your app

Find Task

Finds a Task in the system.

Task Name
Is Overdue
Assigned User Email
Project ID

Action

This is an event a Zap performs.

Find existing data in your app

Find User

Finds a User in the system.

First Name
Last Name
Email Address
Is Customer User
Tag ID

Action

This is an event a Zap performs.

Find existing data in your app

Get User Roles

Get Available User Roles

Role Name

Action

This is an event a Zap performs.

Find existing data in your app

Find or Create Customer

Finds a customer by name, or creates one if it does not exist.

Name Required
Email Address Required
Tag ID
Tag UUID
Mailing Address Required

Action

This is an event a Zap performs.

Search or write

Find existing data in your app, or create a new record if no data is found

Updated Request

Triggers when a request is updated.

Site Required
Project Required

Trigger\ \ This is the start of your Zap\ \ Polling\ \ Zapier checks for new data every 15 min on the Free plan\ \ Try It

API Request (Beta)

This is an advanced action which makes a raw HTTP request that includes this integration's authentication.

Stop on error Required
HTTP Method Required
URL Required
Query string parameters
Additional request headers
Body

Action

This is an event a Zap performs.

Write

Create a new record or update an existing record in your app.

Comment Mention

Comment when a mention is included in a comment.

Trigger\ \ This is the start of your Zap\ \ Instant\ \ This event starts a Zap instantly.\ \ Try It

Comment Reply

Triggers when a user replies to a comment.

Trigger\ \ This is the start of your Zap\ \ Instant\ \ This event starts a Zap instantly.\ \ Try It

Project Created

Triggers when a new project is created.

Trigger\ \ This is the start of your Zap\ \ Instant\ \ This event starts a Zap instantly.\ \ Try It

Module Created

Triggers when a new project module is created.

Trigger\ \ This is the start of your Zap\ \ Instant\ \ This event starts a Zap instantly.\ \ Try It

Module Updated

Triggers when a project module is updated.

Trigger\ \ This is the start of your Zap\ \ Instant\ \ This event starts a Zap instantly.\ \ Try It

Project Completed

Triggers when a project is completed.

Trigger\ \ This is the start of your Zap\ \ Instant\ \ This event starts a Zap instantly.\ \ Try It

Project Note Deleted

Triggers when a project note is deleted.

Trigger\ \ This is the start of your Zap\ \ Instant\ \ This event starts a Zap instantly.\ \ Try It

Subtask Completed

Triggers when a subtask is completed.

Trigger\ \ This is the start of your Zap\ \ Instant\ \ This event starts a Zap instantly.\ \ Try It

Subtask Deleted

Triggers when a subtask is deleted.

Trigger\ \ This is the start of your Zap\ \ Instant\ \ This event starts a Zap instantly.\ \ Try It

Task Completed

Triggers when a task is marked as completed.

Trigger\ \ This is the start of your Zap\ \ Instant\ \ This event starts a Zap instantly.\ \ Try It

Task Deleted

Triggers when a task is removed from a project.

Trigger\ \ This is the start of your Zap\ \ Instant\ \ This event starts a Zap instantly.\ \ Try It

Project Updated

Triggers when a Project's details are updated.

Trigger\ \ This is the start of your Zap\ \ Instant\ \ This event starts a Zap instantly.\ \ Try It

Add Tag to Project

Adds a tag to a project.

Project ID Required
Tag ID Required

Action

This is an event a Zap performs.

Write

Create a new record or update an existing record in your app.

Add Tag to User

Adds a tag to a user.

User ID Required
Tag ID Required

Action

This is an event a Zap performs.

Write

Create a new record or update an existing record in your app.

Create Customer

Creates a new customer.

Name Required
Email Address Required
Mailing Address Required

Action

This is an event a Zap performs.

Write

Create a new record or update an existing record in your app.

Create Project

Creates a new project with full configuration including playbook, users, task roles, and invite options.

Project Name Required
Playbook UUID
Customer Account
Start Date Required
Project Owner Required
Internal Users
Customer Users
Task Role 1 UUID
Task Role 1 Users
Task Role 2 UUID
Task Role 2 Users
Task Role 3 UUID
Task Role 3 Users
Task Role 4 UUID
Task Role 4 Users
Task Role 5 UUID
Task Role 5 Users
Send Invite Email to Internal Users
Send Invite Email to Customer Users

Action

This is an event a Zap performs.

Write

Create a new record or update an existing record in your app.

Create Task

Creates a task in the system.

Module UUID Required
Task Name Required
Task Description
Task Start Date
Task Due Date
Task Type Required
Task Assignee
Task Assignee Restrictions

Action

This is an event a Zap performs.

Write

Create a new record or update an existing record in your app.

Delete Tag

Deletes a tag. This action is irreversible.

Tag ID Required

Action

This is an event a Zap performs.

Write

Create a new record or update an existing record in your app.

Create a User

Create a new OnRamp User.

First Name Required
Last Name Required
Email Address Required
User Role Required
Phone Number
Job Title
Job Description

Action

This is an event a Zap performs.

Write

Create a new record or update an existing record in your app.

Update Data Field

Updates a data field in the system.

Data Field UUID Required
Data Field Name
Data Field Description
Data Field Default Value
Data Field Is Required
Data Field Is Apply On Creation
Data Field Is Archived
Currency

Action

This is an event a Zap performs.

Write

Create a new record or update an existing record in your app.

Update Module by ID

Updates a specific Module.

Module ID Required
Module Name

Action

This is an event a Zap performs.

Write

Create a new record or update an existing record in your app.

Update a User by ID

Updates a specific user by ID.

User ID Required
First Name
Last Name
Email Address
Phone Number
Is Active
User Role

Action

This is an event a Zap performs.

Write

Create a new record or update an existing record in your app.

Remove Tag From Project

Removes a tag from a project.

Project ID Required
Tag ID Required

Action

This is an event a Zap performs.

Write

Create a new record or update an existing record in your app.

Remove Tag From User

Removes a tag from a user.

User ID Required
Tag ID Required

Action

This is an event a Zap performs.

Write

Create a new record or update an existing record in your app.

Update Project by ID

Updates a Project by ID.

Project ID Required
Project Name

Action

This is an event a Zap performs.

Write

Create a new record or update an existing record in your app.

Find Customer

Finds a Customer in the system.

Customer Name Required
Primary Email
Tag ID
Tag UUID

Action

This is an event a Zap performs.

Find existing data in your app

Find Customer Notes

Lists all notes for a customer.

Customer ID Required

Action

This is an event a Zap performs.

Find existing data in your app

Find Data Fields

Finds data fields in the system.

Data Field Name
Is Archived
Is Required
Object Type Code
Data Field Type
Apply On Creation

Action

This is an event a Zap performs.

Find existing data in your app

Find Data Field Values

Finds data field values for a data field.

Data Field UUID Required

Action

This is an event a Zap performs.

Find existing data in your app

Find Events

Finds events in the system.

Event Name

Action

This is an event a Zap performs.

Find existing data in your app

Find Module by ID

Finds a Module by ID or UUID.

Module ID Required

Action

This is an event a Zap performs.

Find existing data in your app

Find Playbook by UUID

Finds a Playbook by UUID.

Playbook UUID Required

Action

This is an event a Zap performs.

Find existing data in your app

Find Project

Finds a Project in the system.

Project Name
Project Owner Email Address

Action

This is an event a Zap performs.

Find existing data in your app

Find Project Members

Finds the members of a project.

Project UUID Required

Action

This is an event a Zap performs.

Find existing data in your app

Find Tags

Finds tags by name or color.

Tag Name
Color

Action

This is an event a Zap performs.

Find existing data in your app

Find Tasks

Finds tasks in the system.

Task Name
Project ID
Is Overdue
Assigned User ID
Assigned User Email
Tag ID
Status ID
Project External ID
Has Data Field UUID
Data Field Value
Project UUID
Assigned User UUID
Tag UUID

Action

This is an event a Zap performs.

Find existing data in your app

Find Task by ID

Finds a Task by ID or UUID.

Task ID Required

Action

This is an event a Zap performs.

Find existing data in your app

Find User by ID

Finds a User by ID or UUID.

User ID Required

Action

This is an event a Zap performs.

Find existing data in your app

Find Webhooks

Finds webhooks in the system.

Webhook URL
Webhook Name

Action

This is an event a Zap performs.

Find existing data in your app

Find or Create Tag

Finds a tag by name and color, or creates one if it does not exist.

Tag Name Required
Color
Description

Action

This is an event a Zap performs.

Search or write

Find existing data in your app, or create a new record if no data is found

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Connect Jira Service Management and OnRamp to integrate crucial parts of your business

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Provide world-class support with a little help from automation

Support reps can't be productive when they have to track down crucial information for every incident or ticket. With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.

Automate your way to actionable, up-to-date data

The days of manually exporting and importing data are over. With Zapier, you can send data where it needs to go, in the format you need it—so you can centralize your data and unlock more insights.

Resolve incidents faster with automation

Your technical support team wants to focus on tech tickets rather than admin work. With Zapier, you can automate everything from ticket creation to routing to inter-team communication—eliminating friction from incident management and increasing speed to resolution.

Make work flow with AI

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Learn about AI automation

About Jira Service Management

Jira Service Management is help desk software that enables support agents to receive, track, manage and resolve requests from help seekers.

Help Help

Related categories

Customer Support

About OnRamp

OnRamp is a customer onboarding and collaboration application

Help Help

Related categories

Project Management

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