# Connect ChatBot and HelpDesk to power AI-driven automation

- No-code AI automation
- Full audit trails and controls
- SOC 2 and GDPR compliant
- Easy visual workflow builder
- 9,000+ apps, 450+ AI tools
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## Launch your first automated workflow

Start with a template that brings ChatBot and HelpDesk together. Build enterprise-grade automation in minutes.

### Our most popular template

- ### Instantly create a new Helpdesk ticket for a new ChatBot message

[Details](/content/apps/chatbot/integrations/helpdesk/1310562/instantly-create-a-new-helpdesk-ticket-for-a-new-chatbot-message/index.html)

[Try it](/content/webintent/create-zap?template=1310562/index.html)

### Top companies trust Zapier to automate work that solves their unique business problems—no coding required.

## How Zapier works

Zapier makes it easy to integrate ChatBot with HelpDesk - no code necessary. See how you can get set up in minutes.

### Choose a trigger

A trigger is the event that starts your Zap—like a "New Message" from ChatBot.

### Add your action

An action happens after the trigger—such as "Create Ticket" in HelpDesk.

### You’re connected!

Zapier seamlessly connects ChatBot and HelpDesk, automating your workflow.

## Supported triggers and actions

Zapier helps you create workflows that connect your apps to automate repetitive tasks. A trigger is an event that starts a workflow, and an action is an event a Zap performs.

### Triggers and Actions

- **New Message**: Triggers when a user sends a message that triggers the chosen interaction.
- **Ticket Assignment Changed**: Triggers when ticket changes assignment.
- **New Message in a Ticket**: Triggers when there's a new message in a ticket.
- **Ticket Status Changed**: Triggers when ticket changes status.
- **Create Ticket**: Creates a new ticket with mandatory and optional fields to fill.

### Actions

- **Update Ticket / Send Reply**: Changes ticket properties or sends a reply with various optional fields.
- **Add Tags to Ticket**: Adds tags to an existing ticket.
- **Find or Create Ticket**: Finds existing tickets or creates a new record if no data is found.

## Connect ChatBot and HelpDesk to integrate crucial parts of your business

With Zapier, you can integrate everything from basic data entry to end-to-end processes. Here are some of the business-critical workflows that people automate with Zapier.

## Automate your lead management and improve conversions

With Zapier, you can automate every part of your lead funnel and give yourself the best chance at converting leads.

## Create more impactful campaigns with automation

Measuring campaign performance across platforms can get chaotic. With Zapier, you can create a centralized view of your performance.

## Provide world-class support with a little help from automation

With Zapier, you can automatically send your reps the context they need to resolve tickets quickly and create a seamless customer experience.

## Learn how to automate ChatBot on the Zapier blog

### 6 ways to automate ChatBot with Zapier

6 ways to automate ChatBot with Zapier, helping businesses respond quickly without manually answering every inquiry.

[6 ways to automate ChatBot with Zapier](/content/blog/automate-chatbot/index.html)

## Make work flow with AI

Level up your ChatBot to HelpDesk integration with AI.